Y’all really like eating at Chick-fil-A, huh

Illustration for article titled Y’all really like eating at Chick-fil-A, huh
Photo: Paul J. Richards/AFP (Getty Images)

There exists an annual report known as the American Customer Satisfaction Index’s Restaurant Report, in which survey proctors ask 22,500 Americans (!) about their experiences at various chain restaurants. Customers are asked to rate restaurants on a scale of 0 to 100 in categories such as food accuracy; waitstaff behavior; food quality; beverage quality; restaurant cleanliness and layout; food variety; beverage variety; and website satisfaction. At the end of all this, a customer-satisfaction winner is crowned.


This year, that winner among fast-food restaurants is Chick-fil-A, which bested runner-up Panera Bread by what USA Today calls “a comfortable margin.” (“Yeah, suck it, broccoli-cheddar soup bread bowls,” one of the Chick-fil-A cows subsequently taunted.) The report really can’t pile the praise on thick enough, lauding Chick-fil-A for its “superior customer satisfaction,” and food quality that “continues to rate higher than the competition.” (It maintains a “wide lead” over paltry poultry purveyor KFC.) This is more good news for Chick-fil-A, which is on pace to become America’s third-largest fast-food chain behind only McDonald’s and Starbucks.

Among full-service restaurants, Texas Roadhouse came out on top, which made me realize I’ve never eaten at a Texas Roadhouse. Is it that great? It overtook last year’s king, Cracker Barrel, which fell a few points this year to tie for second with LongHorn Steakhouse. Olive Garden—which is known to have a strong following—came in third place. Mazel tov to all the honorees.

Kate Bernot is a freelance writer and a certified beer judge. She was previously managing editor at The Takeout.


Rooster of Doom

I fucking love Chik-Fil-A, but hate their politics. So, I keep my receipts and donate the same amount that I spent to the ACLU or Center for Reproductive Rights. I figure that the family in charge of Chik-Fil-A are only getting about $20 per quarter in profit, while the ACLU is getting $200.

Hopefully this is good enough to satisfy my progressive guilt.