Vote 2020 graphic
Everything you need to know about and expect during
the most important election of our lifetimes

Just when you thought DoorDash couldn’t get more dastardly...

A delivery driver
A delivery driver
Photo: Westend61 (Getty Images)

We’ve reported a lot here on the various tricks third-party apps use to steal money from their customers and business from restaurants who don’t fall in line and pay the ridiculous commission fees. We thought we were wise to a lot of them, particularly the one where you Google a restaurant and call the number—only you’re not actually calling the restaurant, you’re calling a number generated by Grubhub, which then charges the restaurant a service fee.

Advertisement

Now DoorDash has imposed its own exciting twist on this particular scam, Restaurant Business reports. It makes up DoorDash delivery pages for restaurants that aren’t using its services (this is so well known now that California has recently passed a law banning the practice). Then when a customer attempts to order from one of those restaurants, DoorDash claims the order can’t be completed because the restaurant is “too far away”—even if it’s just 200 feet—and redirects the customer to one of its partner restaurants and collects the commission on the order.

Lona’s Lil Eats, an Asian-fusion restaurant in St. Louis that has been screwed over this way, has filed a lawsuit against DoorDash. “The problem is not, in fact, that the delivery address is too far away, the problem is that Lona’s has not agreed to pay DoorDash’s exorbitant fees,” the lawsuit says. “A consumer can change his or her address over and over again, but it will never become available for delivery because Lona’s is not a Partner Restaurant.”

Advertisement

DoorDash, of course, maintains that it has done nothing wrong. “We’re proud of the role DoorDash plays in helping restaurants connect with new customers and generate additional revenue, and remain committed to demonstrating the value of the DoorDash platform and the variety of options available to support the merchant community,” it said in a statement.

Well, then maybe it can continue to do that by not coercing restaurants into using its services and punishing them if they don’t. And maybe we can pledge to stop using them until they do.

Aimee Levitt is associate editor of The Takeout.

Share This Story

Get our newsletter

DISCUSSION

TheSillyMan
TheSillyMan

I am trying to understand why doordash did this? It seems kinda convoluted? If the restaurant just didnt show up in the app wouldnt someone just pick another restaurant anyways? Is it to trick people into thinking the other place doesnt deliver so they dont call directly? I feel like thats a really stupid way to gain a relatively small amount of sales, and as already proven by the lawsuit opens them up to criticism. I say this because if I was going to order delivery from a restaurant I know I already want, I’d just call them directly anyways and avoid the fees.