And then, of course, there’s the one about the kids menu. In a video that’s now been viewed almost 3 million times, Gillian recounts an interaction with a customer who wants to order a kids meal to save money, but wants a full-size portion instead of the kids menu’s standard half-size portion, refusing to order from the regular menu to receive a meal of the the desired size. Gillian explains that in order to receive a full-size portion, the customer will be charged for two half-sized kids meals—which is more expensive than just ordering from the regular menu. The customer agrees, only to get mad about it once she sees the bill.


That video got a lot of attention, in part because The Daily Dot published an article about it once it went viral. Gillian didn’t love that article, explaining that it gives the impression Gillian was saying adults shouldn’t order from the kids menu at all. In a follow-up video, she emphasizes that the real issue is when customers ignore a server’s efforts to communicate, then make it the server’s problem.

“I personally think anyone should be able to order anything off the kids menu, no matter what age,” Gillian told The Takeout. “There’s a lot of people who don’t eat that much or [have] health issues or medical issues where having smaller meals is very helpful, so I think everyone should be able to order off the kids menu with no problem.”


Gillian said she hopes her videos entertain viewers, but also hopes they assure those working in food service that they’re not alone in these odd, often frustrating interactions with customers.

“I want people to realize that they aren’t the only ones dealing with crazy customers that make absurd requests and maybe make their job terrible,” she said. “We are all in this together. I also make sure people know that they can rant in my comments! I love when people do that because I can hear what they are going through, which can make people feel better all around.”


Even for those who have never worked as servers, Gillian hopes the videos can help people become better customers, too.

“I would tell them that I can’t read their mind,” she said. “I feel a lot of customers will come in having bad days and take it out on cashiers. We are just trying to do our jobs, and we don’t deserve being treated badly if the customer had a bad day. We are just trying to take your order and help you.”