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World’s biggest ketchup fan storms McDonald’s kitchen because she didn’t get enough packets

Illustration for article titled World’em/ems biggest ketchup fan storms McDonald’s kitchen because she didn’t get enough packets
Screenshot: ABC 7

So, get a load of this jerk.

Illustration for article titled World’em/ems biggest ketchup fan storms McDonald’s kitchen because she didn’t get enough packets
Screenshot: ABC 7
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On October 27, that turd made her way through the drive-through of a McDonald’s in Santa Ana, California. She requested ketchup with her fries or nugs or whatever. She did not get as much ketchup as she wanted, to then this absolute butthead marched through the employee back door of the place and asked for ketchup. The 22-year-old manager, also female, told her she’d have to leave the employee area of the store before she could help her—which is common freakin’ sense—and so this jackass “for whatever reason... took it upon herself to assault the manager,” according to Santa Ana Police Cpl. Anthony Bertagna (via KABC).

Again, this is all regarding ketchup packets. There’s like a 2-in-5 chance that there were McDonald’s ketchup packets in the glove box or under the passenger seat or somewhere else in this dickhead’s car, those things get everywhere. They are also just available in the restaurant, with the straws and lids and salt packets and stuff. She could have just walked into the restaurant and grabbed giant fistfuls of ketchup. Who the hell does this?

The video is pretty nuts (now released to the public, as the police are trying to find her). The highlight (lowlight?) has got to be when the person working the drive-through runs out of frame to help the manager, and then all three of them careen back into view and end up grappling while there’s a car just waiting there for a couple Diet Cokes or something.

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It all ended when someone, presumably traveling with the woman, enters the kitchen to bring her back out. Without ketchup. Like, she still doesn’t have ketchup. Whatever will she do?

The manager wasn’t permitted to speak to ABC 7 on camera, but told a reporter that her assailant didn’t seem to be intoxicated or altered in any way, so it’s possible that this really is just ketchup-rage at work. “There is no reason that any employee at any business should be assaulted by a patron,” Bertagna told ABC 7, “much less over not getting enough ketchup.”

Holy shit, lady, get it together.

Contributor, The A.V. Club and The Takeout. Allison loves TV, bourbon, and overanalyzing social interactions. Please buy her book, How TV Can Make You Smarter (Chronicle, 2020). It’s short!

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DISCUSSION

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Assistant Undersecretary of Only Okay

Um... you don’t need a qualifier on that sentence at all. There’s no reason an employee should be assaulted by a patron. End of statement.

There were times when I worked at the video store when people would get so angry and upset about having to pay late fees or DVDs with scratches in them (yes, the high drama world of video stores) that I almost expected someone to take a swing at me. In fact, I was half rooting for it since it would be the only opportunity I would have to kick these people out of the store. Let’s face it, people in customer service, retail, and whatever weird combo of these two jobs that is video stores (RIP, but no job I applied to afterward could agree on the type of experience that qualified as) get verbally abused all the time. Often with no recourse to defend ourselves. To the point where it becomes part of the job. Let’s not go around adding jokey qualifiers to assault because, clearly, there are people out there who think they can get away with that, too.