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GrubHub delivery person accused of mistaking laptop for tip

Illustration for article titled GrubHub delivery person accused of mistaking laptop for tip
Photo: Hill Street Studios (Getty Images)

A GrubHub driver in Anaheim, California, has been suspended after a customer reported that a laptop was taken from the front desk of an office. NBC 4 Los Angeles reports that 10 minutes after Austin Johnston, CEO of Busy Events Production Company, met a delivery person outside his business, an employee noticed that her laptop, which sits on the front desk, had gone missing.

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Naturally, Johnston went full Nancy Drew and attempted to quickly solve the mystery:

When the CEO took a look at the security footage, however, cameras showed the same driver he met outside had already been to the business a few minutes prior to the meeting where he exchanged food with Johnston.

The surveillance footage showed a delivery man wearing a red shirt with the initials “GH” walking into the business with what appears to be food in his hands. Then, the same man walks out almost immediately with the food still in his possession and what appears to be another object tucked under his arm.

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Johnston also told NBC 4 that he has footage of the driver putting both the food and what he alleges is the laptop in the backseat of the vehicle.

The CEO added that this was his first time ordering from GrubHub, and that he chose to share the footage because the food-delivery service wasn’t helping him retrieve the laptop.

GrubHub provided the following statement to NBC 4. It uses the term “delivery partner;” it’s unclear whether or not the driver in question is the employee of a specific restaurant, or someone contracted by GrubHub to make deliveries. (It is also, of course, unclear as to whether or not he actually stole anything.)

We are aware of an incident involving a delivery partner and take these accusations very seriously. We are conducting an internal investigation and are fully cooperating with local authorities. This delivery partner has been suspended while the investigation takes place, and he is unable to make additional deliveries for us.

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Contributor, The A.V. Club and The Takeout. Allison loves TV, bourbon, and overanalyzing social interactions. Please buy her book, How TV Can Make You Smarter (Chronicle, 2020). It’s short!

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DISCUSSION

butcherbakertoiletrymaker
butcherbakertoiletrymaker

The CEO added that this was his first time ordering from GrubHub, and that he chose to share the footage because the food-delivery service wasn’t helping him retrieve the laptop.

GrubHub provided the following statement to NBC 4. It uses the term “delivery partner;”

This, my friends, is exactly why the whole IC model from these companies is bullshit. They don’t want any responsibility—they just want your money.